Lessons Learned Working at Barnes and Noble

The pay is only $8/hr., but the lessons I am learning will prove invaluable some day. This week, for instance, I began noticing my strengths and weaknesses when it comes to book sales.

Strengths: Talking to customers, engaging them in fun conversation about the books they are buying. I love books and love people and getting involved with both is exhilerating. I’ve also chatted with a colleague about what she reads and why. She loves Jodie Piccolt because this author, “deals with timely controversial issues…and gives you new great read every March.” I hadn’t thought of how important consistency is to readers. Now I know. I also found that I easily make customers smile and easily offer information about other books they may like, because I enjoy adding a little something to their shopping experience this way.

Weaknesses: I flubbed the hell out of most of my pitches for our new nook boutique, because I’m not completely sold on it myself yet. I also realized I need to master basics before I try a sprint. For instance, just one month into the job, it’s proving to be challenging enough just keeping the line moving and pitching membership cards at an extra $25 a pop to their bill. Ringing up sales, pitching membership cards AND answer the phone AND calling people to pick up their books on hold is too much for now AND getting them to sign reservation slips for our new nook boutique is too much for now. So, today I won’t sweat if I only manage one to three tasks smoothly.




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